Last updated: January 2026
This Privacy Policy describes how the IT Support Portal collects, uses, and protects your personal information. This service uses artificial intelligence (AI) to process and respond to your support queries.
We collect your corporate identity information (name, email, department) through your authentication session, chat conversation content and metadata, technical data such as browser type and access timestamps, and any files or screenshots you share during support interactions.
This service uses AI-powered systems to analyze your queries and generate responses. Your messages are processed by large language models to provide relevant IT support. AI-generated responses may not always be accurate and should be verified for critical actions. Conversations may be used to improve AI model performance and response quality. No fully automated decisions with legal or significant effects are made without human oversight.
Your information is used to authenticate your identity and authorize access, provide IT support through AI-assisted chat, improve service quality and AI response accuracy, generate anonymized usage analytics, and comply with internal security and audit requirements.
Chat conversations are retained for a period consistent with our internal data retention policies. Authentication session data is stored temporarily and cleared upon logout. Anonymized and aggregated data may be retained indefinitely for analytics purposes.
Your data may be shared with cloud service providers who host and operate the platform, AI service providers for query processing, and internal IT teams when escalation is required. We do not sell or share your personal data with third parties for marketing purposes.
We implement industry-standard security measures including encrypted data transmission (TLS), authenticated access controls, secure cloud infrastructure, and regular security assessments to protect your information.
Depending on applicable regulations, you may have the right to access, correct, or delete your personal data, request a copy of your data, object to certain processing activities, and lodge a complaint with a data protection authority. To exercise these rights, contact your IT department or data protection officer.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service constitutes acceptance of the revised policy.
For privacy-related inquiries, please contact your organization's data protection officer or submit a request through the IT support portal.