Last updated: January 2026
By accessing and using the IT Support Portal, you agree to be bound by these Terms of Service. If you do not agree, please do not use this service.
The IT Support Portal provides employees with access to IT support services including help desk assistance, software management, network troubleshooting, and hardware support through an AI-powered chat interface.
Access to this portal is restricted to authorized employees. You must authenticate using your corporate credentials. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your session.
You agree to use this service only for legitimate IT support purposes. You shall not attempt to misuse, disrupt, or gain unauthorized access to systems or data beyond your authorization level.
Conversations and interactions with the support portal may be recorded and stored for quality assurance and service improvement purposes. Personal data is handled in accordance with the company's privacy policy and applicable data protection regulations.
We strive to maintain high availability of the portal but do not guarantee uninterrupted access. Scheduled maintenance and unforeseen outages may occur. Critical issues should also be reported through alternative support channels.
The IT support services are provided on an as-is basis. The company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use this service.
We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the updated terms.
For questions regarding these terms, please contact your IT department or submit a request through the support portal.